Call Centre Representative
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Job summary
We are seeking a smart, customer-focused, and proactive Call Centre Representative to join our Customer Service team.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abeokuta & Ogun State, Nigeria
Job descriptions & requirements
Requirements:
- Handle inbound and outbound calls
- Process customer orders and resolve inquiries
- Manage customer complaints and resolve inquiries
- Maintain accurate call logs and customer records
- Promote company products and support sales campaigns
Requirements:
- Minimum of an HND in any discipline (Business, Marketing, or Mass Communication is an added advantage).
- 1-2 years' experience in a Call Centre, Customer Service or Sales Support role.
- Must have hands-on experience working in a manufacturing or FMCG environment
- Excellent communication and customer service skills
- Proficiency in Microsoft Office, email, and CRM tools
- Ability to work in a fast-paced, target-driven environment
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