Business Development & Operations Officer

Responsibilities:

POS & Agency Banking Operations

• Onboard new business owners and agents to our POS network.
• Monitor daily POS transactions and ensure high terminal activity.
• Follow up with inactive or underperforming agents to boost performance.
• Ensure smooth resolution of POS or settlement issues.

Loan Drive & Financial Product Management

• Promote loan products to business clients and existing POS agents.
• Screen and recommend eligible customers for loans.
• Track repayment performance and follow up on overdue payments.
• Work closely with the finance team to ensure proper loan documentation and reconciliation.

Customer Relationship Management

• Maintain strong relationships with agents and business clients.
• Call and follow up with customers regularly to ensure satisfaction and retention.
• Gather feedback and provide insights to management for service improvement.

Business Development

• Identify and explore new markets and business opportunities.
• Develop partnerships to expand our customer base.
• Plan and execute marketing campaigns or field drives to grow sales.

Reporting & Performance Tracking

• Prepare daily, weekly, and monthly performance reports.
• Track KPIs such as active terminals, transaction volumes, loan disbursement, and repayment rate.

Requirements:

• OND, HND, or BSc in Business Administration, Marketing, Finance, or related field.
• 1–3 years experience in business development, agency banking, microfinance, or fintech operations.
• Strong communication, negotiation, and follow-up skills.
• Ability to work with targets and deliver results.
• Knowledge of POS operations, loan management, or agency banking is an advantage.
• Must be self-driven and able to work with minimal supervision.