Business Development Executive

Responsibilities:

• To grow and develop insurance income for CKK Insurance Brokers Limited and deliver profitable revenue streams.
• Ensure effective cross sell of insurance products and services across all major businesses.
• Execution of sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of business through identification of revenue opportunities and harnessing of the revenue streams.

Financial Outcome:

• Achieve monthly sales target
• Achieve assigned monthly Insurance brokerage commission target.
• Achieve assigned monthly/yearly insurance policy target.
• Achieve assigned new customer acquisition for both personal and business lines.
• Identify, initiate and convert leads for CKK Insurance Brokers.
• Grow CKK Insurance Brokers share of customer’s insurance portfolio by harnessing and upselling insurance products.
• Provide advice to corporate clients on managing and transferring risk using insurance solutions.
• Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities within the various businesses of the group.
• Ensure penetration into Customers own insurance arrangements by harvesting the group’s client base thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions.
• Organize and facilitate Interactive sessions.
• Effectively communicate and follow through, with client requests to Underwriting, claims and support units.
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group.
• Proffer possible strategies/ways to improve sales and relating to customers.
• Identify key insurance opportunities outside of the borrowing customers of CKK Capital and appropriately position CKK Insurance Brokers to capture the business and revenue streams.
• View day-to-day decisions, relationships and operations in terms of the bigger picture, keeping the overall/long term strategic objectives of the Firm/Group in general, in mind.
• Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base and the impact that these factors have on the group’s value proposition to the client base.
• Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments.
• Embark on key joint calls with other business units.
• On-board, train and supervise sales agents to deliver on monthly premium targets.

Client Focus: Customer Service Quality and Efficiency

• Ensure adherence to set turnaround times with respect to customer relationship management processes
• Ensure accurate recording of both insurance direct sale and cross sell revenue and sales per product or service.
• Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.
• Ensure all insurance policies provide cover that is relevant and in line with good local market standard.
• Provide excellent service to existing policy holders and ensure clients are notified before insurance policies expire.

Risk and Conduct:

• Ensure Compliance in line with the Group’s standards
• All customers on boarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.
• All information shared with the customer and instruction received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly.
• Adherence to all employee group policies and manuals.
• Completion of all People fluent training and agreed personal development plan.
• Adherence to the scheduled Leave Plan.
• Maintain Zero tolerance for regulatory breaches.
• Minimize reputational risk exposure.
• Maintain zero tolerance for repeat GIA or internal control findings.
• Prompt reconciliation of income/premium and avoidance of all internal breaches.
• Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Educate and enlighten clients employers about the dynamics of the Insurance industry.
• Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage.
• Ensure adherence to code of ethics and all other related guidelines.
• Ensure smooth internal & external stakeholder management.