Boutique Sales & Financial Operations Officer
Job summary
The Boutique Sales & Financial Operations Officer manages customer sales, order documentation, payments, and follow-ups at the boutique. The role ensures only paid and approved orders move to production, maintains accurate sales records, protects cash-flow, and coordinates closely with the workshop to deliver a reliable customer experience. The Boutique Sales & Financial Operations Officer is responsible for managing sales operations, order documentation, payment control, and customer follow-up at the boutique. The role ensures that every customer order is properly recorded, fully paid (or approved), and clearly communicated to the workshop before production begins. This role exists to protect revenue, strengthen cash discipline, and ensure a consistent, professional customer experience, while maintaining clear linkage between sales and production.
Job descriptions & requirements
Responsibilities:
Sales & Customer Management:
- Attend to walk-in and returning customers professionally and courteously
- Clearly explain BNG products, pricing, timelines, and processes
- Accurately document all customer orders, including style, fabric, price, and delivery dates
- Manage fittings, collections, and after-sales follow-up to completion
- Maintain positive client relationships and support repeat business
Order, Cash & Payment Control:
- Confirm payment status before releasing any order for production
- Record all sales transactions daily (cash, transfer, POS)
- Issue receipts and maintain organized sales and payment records
- Track outstanding balances and follow up promptly on unpaid or delayed payments
- Support enforcement of approved pricing, payment, and credit policies
Commission & Sales Records:
- Maintain accurate commission records where applicable
- Ensure commissions are only applied to paid and delivered orders
- Prepare weekly sales and commission summaries for management review
Coordination with Workshop:
- Send clear, approved job orders to the workshop for production
- Confirm production start only after payment approval
- Track delivery timelines and proactively update customers
- Flag urgent, high-risk, or delayed orders early for attention
Reporting & Governance:
- Submit daily sales summaries and order logs
- Prepare weekly revenue and debt status reports
- Escalate issues relating to:
- Payment delays
- Pricing deviations
- Customer complaints or disputes
Requirements:
- Experience in retail sales, boutique operations, or customer service
- Comfortable handling money, payments, and basic financial records
- Strong communication and customer-facing skills
- High level of integrity, accuracy, and attention to detail
- Ability to work independently and follow defined processes
Success Metrics (KPIs):
- Reduction in unpaid, disputed, or undocumented orders
- Accurate and timely daily sales records
- Improved customer turnaround time and satisfaction
- Clear and consistent linkage between sales orders and workshop production
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