Automobile Workshop Manager

Responsibilities:

Workshop Operations Management

• Plan, organise, and oversee daily workshop operations and job flow.
• Ensure effective allocation of jobs to technicians based on skill and workload.
• Monitor vehicle inflow, work-in-progress, and completed jobs to meet delivery timelines.
• Ensure strict adherence to AutoClinic’s SOPs and service standards.

Technical Oversight & Quality Control

• Supervise diagnosis and repair processes, especially complex or high-value jobs.
• Ensure all completed jobs undergo quality inspection before vehicle release.
• Reduce rework, comebacks, and customer complaints through process control.
• Enforce correct use of tools, diagnostic equipment, and repair procedures.

Productivity & Revenue Management

• Drive workshop productivity and labour efficiency.
• Monitor billed hours versus available technician hours.
• Ensure all labour, parts, and consumables are properly captured and billed.
• Support management in achieving monthly revenue and margin targets.

People Management & Discipline

• Supervise Workshop Supervisor(s), technicians, apprentices, and support staff.
• Enforce punctuality, discipline, safety, and professional conduct.
• Conduct toolbox meetings, performance reviews, and skill assessments.
• Identify training needs and support technical capacity development.

Inventory, Tools & Asset Control

• Oversee usage and accountability of workshop tools and equipment.
• Coordinate spare parts usage to prevent losses and wastage.
• Ensure preventive maintenance of workshop equipment and bays.
• Liaise with operations/admin on procurement and inventory planning.

Safety, Compliance & Housekeeping

• Enforce health, safety, and environmental standards in the workshop.
• Ensure a clean, organised, and professional workshop layout at all times.
• Investigate incidents and near misses, and implement corrective actions.

Reporting & Management Support

• Prepare daily, weekly, and monthly workshop performance reports.
• Track KPIs such as productivity, turnaround time, revenue per bay, and rework rate.
• Provide data-driven recommendations for operational improvement.
• Support audits, inspections, and management reviews.

Requirements:

• 3-5 years of experience
• Strong workshop and automotive operations knowledge
• Leadership and people management skills
• Process and productivity optimisation
• Technical troubleshooting and quality assurance
• Cost control and revenue awareness
• Safety and compliance orientation
• Strong reporting and analytical skills