AI Automation Specialist (Voice & Messaging System Setup)

Responsibilities

• Voice & Chat Automation: Build and maintain AI assistants that can handle incoming calls, WhatsApp, and chat enquiries when staff are unavailable.
• Booking & Follow-up Flows: Integrate AI with booking systems (e.g., Fresha or Shopify) to confirm appointments, send reminders, and follow up automatically after services.
• Customer Engagement: Program automated systems to send review requests, personalised messages, and promotional offers through SMS, email, or WhatsApp.
• Lead & Data Management: Connect customer enquiries from different platforms (website, Instagram, Google, etc.) into one organised dashboard or CRM.
• Internal Process Automation: Set up smart workflows that notify staff, update spreadsheets, trigger invoices, or create reminders automatically.
• Analytics & Optimisation: Track and report how automations perform, such as missed calls handled, client response rates, and repeat bookings, and improve over time.
• Tool Integration: Recommend and set up suitable AI tools, APIs, or automation platforms (e.g., Twilio, OpenAI, Zapier, Make, Dialogflow, or Voiceflow).
• Quality & Brand Consistency: Train the AI to use a brand-appropriate tone and ensure responses sound natural, professional, and aligned with company standards.
• Team Collaboration: Work closely with management and front-desk staff to ensure the AI supports daily operations rather than replacing human connection.
  

Requirements

• Proven experience setting up AI chatbots, voice systems, or automation workflows (e.g., ChatGPT, Twilio, Dialogflow, Zapier, or Make).
  
• Understanding of phone systems, IVR setup, WhatsApp/CRM integrations, and workflow design.
  
• Strong communication and problem-solving skills.
  
• Ability to customise and train AI for realistic, friendly, and accurate responses.
  
• Tech-savvy and detail-oriented, with the ability to troubleshoot and optimize automations.
  
• Experience in customer service, salon, or retail operations is a plus.
  
• Bonus: Basic familiarity with Google Sheets automation, email marketing tools, or CRM systems.
• AI Workflow Design
• Chatbot Development
• Technical troubleshooting and team collaboration
• Customer service mindset
• Automation Tools (Zapier, Make, etc.)
• Data Management