After Sales Engineer
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Job summary
An After-Sales Engineer provides technical support, installation, maintenance, and troubleshooting for products after a sale, acting as a key liaison between the customer and the company to ensure satisfaction and product functionality. They are responsible for conducting site visits, repairing equipment, and providing technical training.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kano, Nigeria
Job descriptions & requirements
Responsibilities:
- Technical Support: Delivering on-site or remote support, diagnosing faults, and conducting repairs for customers.
- Installation & Commissioning: Installing new equipment and commissioning systems at customer locations.
- Maintenance: Performing preventative maintenance, calibration, and product testing to ensure optimal performance.
- Customer Training: Educating clients on product usage, troubleshooting, and best practices.
- Relationship Management: Building and maintaining long-term relationships with clients to foster trust and loyalty.
- Feedback Loop: Reporting technical issues to engineering or manufacturing teams to improve product quality.
Requirements:
- Education: A Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) is usually required.
- Technical Knowledge: Ability to read technical drawings, diagrams, and schematics.
- Problem-Solving: Strong diagnostic skills for troubleshooting complex machinery or software.
- Communication: Excellent interpersonal skills to effectively handle customer complaints and explain technical issues.
- Flexibility: Willingness to travel frequently for site visits and possibly work weekends.
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