Admin Manager

Responsibilities:

• Administrative Support: Manage daily office activities, maintain organised filing systems, and handle routine administrative tasks.
• Records Management: Maintain accurate customer records, supplier information, invoices, receipts, and other business documents.
• Store and Inventory Support: Assist with stock records, monitor inventory movements, document product receipts and dispatches, and report discrepancies.
• Customer Service: Respond professionally to customer enquiries, maintain customer information, and follow up with customers where necessary.
• Social Media Management: Monitor the company’s social media platforms, respond promptly and professionally to comments, direct messages, and customer enquiries, and escalate technical or sales-related questions to the appropriate team.
• Online Customer Engagement: Maintain positive customer relationships across social media platforms, provide accurate information about the company’s products and services, and direct prospective customers to the sales team where necessary.
• Scheduling and Coordination: Assist with appointments, installation schedules, maintenance visits, and internal meetings.
• Documentation: Prepare, update, and organise reports, forms, correspondence, and operational records.
• Internal Communication: Coordinate information between management, the technical team, suppliers, and customers.
• Process Compliance: Ensure that administrative and store procedures are followed and that records are properly documented.
• Operational Support: Assist management with other administrative and operational duties as required.

Requirements:

• Minimum qualification of HND.
• 1 year of previous experience in a similar role.