Zonal Training Manager, North & East

Job Location: Abuja or Port Harcourt, Nigeria

Note: The role is open to Regional Mentors only. The team you would join: Sun King Learning delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, in order to facilitate learning and development for immediate and future business growth.

About the role:
We are seeking skilled and experienced people to join our team. As the Zonal Training Manager you will manage project implementation and drive impactful field training in Sun King. You will also oversee training programs on a zonal level. The Zonal training manager will work with field teams, Training manager and other stakeholders to realize practical training solutions for optimized business performance. Department EasyBuy Program Management Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Country Training Manager

What you would be expected to do

Supervise and or deliver training sessions in the field:
Attendance of classroom training sessions for major initiatives e.g. new roll outs and pilots as per the KPI and schedule.

Coordinate Field Audits: Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.

Audit onboarding agent process
Work with ABMs on the agent recruitment process, improve agent activity, completion of phase 1 and 2 of the phased learning approach and keep attrition levels MoM in their regions at a maximum of 1%. Audit all new initiatives, pilots and roll outs

Litmos Hygiene Ensure 90% data hygiene on litmos, raise any red flag issues on user data directly with the Country Training Manager. Ensure all activations and deactivations are closed within 24 hours from escalation. Develop Field Training Programs:
Work with the Country Training Manager and relevant stakeholders to design, develop, and update agent training content and programs tailored to the specific needs of Energy Officers.
Identify and update key skills and proficiencies for agents required for success in the field.
Fast track learning to achieve %age completion metrics in 10 days.

Supervise the implementation of field onboarding and policy training:
Work with HR team, oversee the onboarding of ABMs through the 90 Day program and provide feedback reports. Steer refresher training with field teams.
 
Culture Ambassador & Policy: Drive adherence and cascade the policies.

Regional Mentor Onboarding and Supervising:
Practical Field onboarding and shadowing for new Regional mentors.
Observe Regional Mentor field training activities in relation to Field Staff and Energy officers. Ensure Regional Mentors work with sales managers and team managers to ascertain and report on the most suitable training locations and schedules based on regions, areas and clusters as well as Energy Officer availability.
Provide guidance and coaching to Regional Mentors on effective training techniques, product demonstrations, and resolving field issues. Improve Regional Mentor KPIs. Ensure Litmos course adoption and completion maintain consistency of 80% Litmos engaged users and Litmos users MoM in their regions, accelerate learning team effectiveness and maintain performance standard.

Evaluate EB Performance: Observe and assess Energy officer and Field Staff performance after field training activities, identifying strengths, areas for improvement, and development needs.
Provide constructive feedback and recommendations to enhance Field Staff and Energy Officer skills and overall performance.

Work with Sales Team: Market company training opportunities to Field Staff and provide information on benefits to encourage participation.
Work closely with Zonal Business Managers to align field training activities with overall sales training goals and strategies.
Work closely with Zonal Credit Managers to align field training activities with overall collections goals and strategies.
Communicate and work with Zonal Managers to ensure a seamless integration of field training initiatives with sales and collections initiatives.

Documentation and Reporting: Maintain accurate records of field training activities, attendance, and training outcomes on launches and pilots for the Country Training Managers.
Prepare regular reports on training progress, key findings, and recommendations for improvement on ongoing training and development efforts.

Stay Updated on Industry Trends: Stay informed about the solar industry, market trends, and changes in technology to ensure the field training programs remain relevant and aligned with industry developments.

You might be a strong candidate if you

Proven experience in sales and collections training, preferably in the solar energy or paygo industry. Strong knowledge of sales and collections techniques and customer engagement Excellent communication and presentation skills. Ability to provide constructive feedback and coaching to improve sales and collections performance. Proficiency in communicating and coordinating field training activities. Familiarity with CRM systems and sales tools and data related tools. Flexibility to travel 50% of the time to various locations for field training sessions and assessments. Bachelor's degree in a relevant field is preferred Past experience in managing teams will be an added advantage

What we offer

A platform for professional growth in a rapidly expanding, high-impact sector. Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture. A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds. Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

About Sun King

Sun King is the world’s largest off-grid solar energy company with cutting-edge product design, pioneering fintech and a grassroots installation model that provides energy to the 1.8 billion consumers across Africa and Asia who lack access to reliable electricity. Founded in 2007, Sun King sets the gold standard for off-grid solar performance and design as part of its mission: powering access to brighter lives.Sun King’s 2,500+ staff and 23,000 field agents serve 100 million product users based in 65 countries around the world. With direct-to-consumer sales active in 11 countries, Sun King is growing rapidly. Every month, we equip 330,000 homes and businesses with power and light. The needs of energy consumers in Africa and Asia are diverse. From cost-effective and durable lamps to powerful home and business energy systems as well as modern entertainment and energy storage systems, Sun King's broad array of products unlock a higher quality of life. Whether devising safe and environmentally friendly electric-powered cookers or exploring the future of pay-as-you-go mobility and vehicles in Africa to concocting ever-more-powerful solar energy solutions, Sun King’s technology team nurtures and devises scalable, inventive solutions to pressing global challenges.Sun King’s innovative pay-as-you-go financing model dismantles the upfront cost burden that blocks low-income households from transitioning from polluting and harmful kerosene fuels and gas generators to clean, affordable and green solar energy. Sun King customers can purchase products using the company’s technology-enabled, pay-as-you-go “Easy Buy” financing service, which breaks payments down into regular, affordable instalments. These payments can be made via mobile money for as little as $0.15 a day. After one to two years of payments, customers own their solar equipment outright.Though united by a commitment to serving underserved off-grid families, Sun King comprises a broad, inclusive group of individuals working across 11 countries. Sun King’s world-class roster of product designers, data scientists, logistics experts, customer service professionals, operations gurus and marketing and communications strategists work together to devise solutions to the complicated and multidimensional challenges of energy access, climate action and social inclusion.Across the diverse countries where we operate and work, we build awareness of diversity and promote equity. Sun King is committed to gender equality in the workplace. Women represent 47% of Sun King’s workforce.