Operations Support Trainee

Company Description Kashtok Limited is a modern fintech platform focused on making payments, money management, and digital financial access simpler, faster, and more inclusive. The company provides tools that support individuals and businesses in sending money, managing transactions, and growing in a digital-first economy. Kashtok combines advanced technology, robust security, and user-focused design to deliver reliable and easy-to-use financial solutions. The platform aims to reduce friction in everyday financial activities while maintaining strong standards of safety and transparency. Team members have the opportunity to contribute to products that promote accessibility and confidence in digital finance.

Role Description The Operations Support Trainee role at Kashtok Limited is a part-time, remote position focused on supporting daily operational processes within the fintech platform. The trainee will assist with tracking and processing customer requests, monitoring transactions, and escalating issues to relevant teams when needed. Responsibilities include maintaining accurate records, supporting routine reporting, and helping to document operational procedures and workflow updates. The role also involves collaborating with customer support, product, and technical teams to ensure smooth internal operations and timely resolution of operational queries. The trainee will learn core fintech operations, follow established compliance and security guidelines, and contribute to continuous improvement of operational efficiency.

Qualifications

• Strong organizational, time-management, and task-tracking skills to manage multiple operational activities in a structured manner.
• Basic analytical and problem-solving skills, including comfort working with data, spreadsheets, and operational reports.
• Clear written and verbal communication skills to collaborate with cross-functional teams and document processes accurately.
• Comfort with digital tools and platforms, including remote collaboration software and basic productivity applications.
• Ability to follow procedures carefully, maintain confidentiality, and adhere to security and compliance guidelines.
• Demonstrated attention to detail and accuracy in record-keeping, data entry, and issue reporting.
• Interest in fintech, payments, or digital financial services; prior exposure to financial operations is a plus.
• Ability to work independently in a remote environment, with a proactive, learning-oriented mindset.
• Education or training in business, finance, economics, information systems, or a related field is beneficial but not mandatory.

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