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Operations Manager


Management & Business Development

NGN Confidential
3 weeks ago

Job Summary


Job Description/Requirements

Department: Operations

Location: Abuja, Nigeria

Reporting to: Country Director

About TechnoServe:

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off. 

Job Summary:

Reporting to the Country Director, the Operations Manager is a dynamic and agile position that will play a key role in enabling implementation of project activities in an efficient and compliant manner while ensuring the effective use of resources for maximum impact.

Primary Duties & Responsibilities:


  • Lead procurement planning and implement annual and biannual procurement plans and ensure that they are appropriate and in line with TechnoServe’s and donor requirements and policies.
  • Prepare a range of documents, contracts, communications, directives, instructions, etc., relating to procurement operations.
  • Manage all procurement processes for goods, services, and consulting, including reviewing Request for Proposals (RFPs) and tender documents.
  • Verify compliance with products and services ordered.
  • In collaboration with the Senior Operations coordinator ensure adequate training in procurement procedures for all project staff.
  • Operations Management

  • Act as focal point person for all project operational activities (IT, Procurement, Logistics, Safety and Security) in coordination with the Senior Operations coordinator, Finance and HR.
  • Ensure and plan for the efficient use of resources to deliver quality operations support to the project team.
  • Develop forecasting tools to inform planning and operational decision-making.
  • Provide proactive advice to the program team to ensure optimal operational systems while maintaining adherence to TechnoServe’s relevant policies (e.g., vehicle, travel, procurement, etc.)
  • Assess and suggest improvements for the above operational activities.
  • Identify gaps in knowledge and skills and provide training.
  • Manage the Country Office team, including the Senior Operations Coordinator, Project Administrations, IT specialist, logistics teams, ensuring sound logistical arrangements are in place to support project implementation, including fleet and other resource management
  • Administration

  • Manage procurement and set up of field office space, equipment, vehicles, and other items in compliance with TechnoServe and donor policies and regulations.
  • Draft, negotiate, and review contracts (including service agreements, office leases, purchase orders, etc.), ensuring all required contractual terms and conditions are included and obtaining the best value for the project
  • Facilitate logistics arrangements such as travel and fleet management.
  • Perform administrative tasks to ensure TechnoServe adheres to local legal and statutory requirements as required.
  • Support project event planning and logistics as needed.
  • Work closely with the Senior Finance Specialist, to ensure reliable and accurate data is submitted.
  • Work closely with the Senior Finance Specialist, to provide guidance to project staff to ensure compliance with statutory procurement and reporting and donor regulations to ensure zero unallowable costs
  • Security

  • In collaboration with the Senior Operations coordinator, maintain a safety and security plan, as well as Safety and Security Operating Procedures for the Nigeria country office and ensure project staff and visitors are briefed and comply with all security protocols.
  • Work with the Senior Operations coordinator to conduct regular reviews of security procedures and equipment, recommending areas of improvement in collaboration with the Nigeria country office staff and HQ experts.
  • Ensure adherence of project activities and staff to the country safety and security plans
  • Basic Qualifications

  • Bachelor’s degree in Business management, Economics, Supply chain management, Sociology or other related field plus 7 years of professional experience with increasing responsibilities related to procurement, Logistics, Human resources, Contractual management, Finance. Alternatively, a Master's degree with at least 5 years of experience.
  • Preferred Qualifications

  • Experience with large United States government (USDA or USAID) and other donor funded projects.
  • Knowledge, Skills and Abilities

  • Demonstrated ability to manage and prioritize multiple tasks with competing deadlines.
  • Strong sense of collegiality, integrity, resourcefulness, and accountability for results.
  • Strong interpersonal and communication skills.
  • An ability to think critically and elevate risks to management.
  • A creative and entrepreneurial approach to resolving problems.
  • Working knowledge and experience managing people and developing strong working relationships.
  • Knowledge of generally-accepted accounting and procurement practices.
  • Advanced-level knowledge of Microsoft Excel, and basic functional knowledge of field accounting software packages.
  • Required Languages : Proficiency in written and spoken English

    Travel : Occasionally

    Supervisory Responsibilities- The Operations Manager will directly supervise the Senior operations coordinator, while providing oversight to the operations team: Receptionist, Cleaners, Drivers and Project administrators.

    Closing Statement: We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

    With our commitment to diversity, we are proud to be an equal opportunity employer and and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

    We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

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