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1 month ago

Job Summary

Our Head office is seeking an Office Assistant who is a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box. If this is you, then we would like to meet with you.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Act as a hub for customer complaints; resolving customer issues and attaining efficiency goals.
  • Responsible for communicating to and retention of client accounts
  • Answer telephone calls and attend to customer inquiries and orders
  • Monitor and update social media platforms, e-store, and online ads
  • Liaise with stock keeper regarding stock availability for customer orders
  • Ensure customer orders are processed and delivered on time
  • Use of Microsoft Office to generate reports
  • Generate invoices for customers.
  • Maintain a clean office
  • Cash Handling
  • Investigate, research, and generate sales leads
  • Writing of Sales proposals
  • Assists with warehousing
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right resources and tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Ensure customers’ satisfaction and continued patronage through a series of follow-ups and customer engagement
  • Travel to customers to follow up on sales
  • Perform any other duties as assigned by Management 


Requirements:

  • Minimum academic qualification of OND 
  • Minimum of 2 year of proven work experience 
  • Thorough knowledge of customer service and office management
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, prioritize, and work under pressure
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word) and the Internet
  • Solid communication skills both written and verbal
  • Strong people and presentation skills
  • Good organizational and multi-tasking abilities
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Must live within proximity to Amuwo Odofin


Location: Amuwo Odofin, Lagos


Remuneration: NGN 40,000 – 60,000 Monthly.

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