Office 365 Support Specialist

Responsibilities:

• Provide day-to-day support for Office 365 products, including Outlook, OneDrive, SharePoint, Teams, Word, Excel, PowerPoint, and OneNote.
• Troubleshoot and resolve issues related to Office 365 access, application performance, and connectivity.
• Assist with user account management, including setup, password resets, and permissions through Azure Active Directory.
• Collaborate with internal teams to manage Office 365 services, security policies, and configurations.
• Support email administration, including spam filtering, archiving, and mailbox management.
• Provide guidance and training to end-users on effective use of Office 365 tools to enhance productivity.
• Monitor and manage Office 365 licensing, ensuring appropriate assignment and usage.
• Ensure compliance with security policies and assist with Data Loss Prevention (DLP) and retention settings.
• Stay up-to-date with the latest updates, features, and best practices for Office 365 services.
• Assist in the migration or integration of data into Office 365 from other platforms when needed.
• Provide technical support for third-party applications and integrations related to Office 365.
  

Requirements:

• A minimum of an HND in Information Technology, Computer Science, or a related field (or equivalent experience).
  
• Proven experience in providing Office 365 support and troubleshooting in a business environment.
• Familiarity with Azure Active Directory, Office 365 admin portal, and user account management.
• Experience with email protocols (SMTP, IMAP, POP3) and Exchange Online management.
• Knowledge of Office 365 security and compliance features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Strong understanding of networking concepts and troubleshooting internet connectivity issues.
• Proficiency in managing Office 365 Admin Center and related tools.
• Experience with PowerShell scripting for automating tasks in Office 365.
• Knowledge of SharePoint and OneDrive configuration and support.
• Understanding of Microsoft Teams for communication and collaboration.
• Familiarity with Exchange Online, email routing, and troubleshooting.
• Experience with Active Directory and Azure Active Directory integration with Office 365.
• Troubleshooting and Support: Ability to diagnose and resolve issues with Office 365 applications quickly and effectively.
• Security Management: Understanding of security best practices for Office 365 and Azure environments, including MFA and access management.
• Backup and Recovery: Knowledge of data backup and recovery methods for Office 365 and associated applications.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Analytical mindset to identify, troubleshoot, and resolve technical issues efficiently.
• Customer Service: A proactive approach to supporting end-users, ensuring their needs are met promptly.
• Teamwork: Ability to collaborate with IT and other teams to ensure smooth operation of Office 365 services.
• Time Management: Ability to prioritize and manage multiple tasks in a fast-paced environment.