Manager: Stock Control

Job Function

The role involves providing assistance to the Customer Service Manager (CSM) in the efficient and seamless administration of the Distribution Centre (DC) and client services. The primary objectives include achieving customer satisfaction and meeting overall business goals.

Key Performance Areas

Operational and HR Management:

• Assist CSM in leading the warehousing process; inbound, outbound and information flow in line with GWP and agreed clients SOPs/SLAs.
• Provide support to the CSM in the leadership of the DC team and communicate MDS objectives and targets in Key Performance Areas (KPA) to the team.
• Assist in ensuring compliance with management decisions and strategies regarding DC operations.
• Assist in the supervision and performance management of all DC staff, such as CSO Inventory, CSO Order Processing, Warehouse operatives etc.
• Ensures adherence to Service Level Agreements (SLA).
• Assist in ensuring reports are accurately and promptly rendered to Regional Manager and clients on agreed timelines.
• Assist the CSM in the monitoring and evaluation of third-party service providers performance at the DC level.
• Provide support to the CSM for all audits (internal and client) and other regulatory enquiries as required.
• Assume the role of CSM whenever the current CSM is unavailable.

Customer Service:

• Ensures efficient service delivery to customers (prompt, accurate invoicing, and loading) and prompt resolution of complaints (within 24 hours).
• Immediate escalation of complaints beyond resolution after 24 hours to CSM.

Storage Management:

• Assist in ensuring safety, accuracy and proper handling of stocks and fraud free operations.
• Assist in ensuring adequate security of clients’ stocks.
• Assist in supervising regular stock taking and reconciliation to ensure stock accuracy and fraud free operations.
• Assist in ensuring storage of products in the right areas, appropriate temperatures, and good conditions according to quality and regulatory standards as required.

Assets Management:

• Assist maintenance/management of DC assets such as generators, Hand Pallet Trucks (HPT), forklifts, Computers, pallets etc.
• Assist in ensuring assets are serviced as at when due.

Cash Management:

• Provide support to the CSM in supervising the collection and banking of cash, tellers and cheques handling on behalf of clients; where applicable.
• Assist in monitoring cash transfers/transmission to clients’ bank accounts; where applicable.
• Assist to ensure proper reconciliation and documentation of bank statements is done; where applicable.
• Assist in enforcing controls and ensures judicious use of DC imp rest or ‘float’.

HSE:

• Assist in promoting culture of safety and align with MDS HSEQ policy and guidelines.
• Assist in coordinating the Health, Safety and Environment (HSE) activities in the DC.
• Assist in supporting the adherence to operational and asset maintenance and usage guidelines to avoid incidences.

Qualifications Required:

• Bachelor’s degree / HND in Natural / Social Sciences or any other disciplines.

Experience and Skills Required

• At least 5-7 years’ total working experience. Out of which 3 years working experience in warehousing operations with multiple clients (at least 5 clients) cut across FMCG and pharmaceutical companies or similar warehousing / logistics operation.
• WMS experience.
• Inventory management.
• SAP or related software.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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