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Local User Support Officer

Rekrut Consulting

Software & Data

IT & Telecoms NGN 75,000 - 150,000
Easy Apply
New
3 weeks ago

Job Summary

An FMCG company in Lagos requires the services of a Local User Support officer to fill this position.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of the matter.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure problems are resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.


Requirements:

  • Degree in computer science, information technology, or related fields.
  • Certification in Microsoft, Linux, or Cisco is a plus.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills. 
  • Good written and verbal communication skills.
  • Focus on efficiency, user experience, and process improvement.
  • Excellent project and time management skills.
  • Strong problem-solving and verbal and written communication skills.
  • Ability to work independently and in a team.


Work Type/Location: Onsite, Mainland, Lagos.


Remuneration: NGN 120,000(NET)


How to Apply: Interested and qualified candidates should send CVs. Using the Job role as the subject of the mail. 



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