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2 weeks ago

Job Summary

We are looking for a Hotel Manager who can deliver or is willing to learn how to deliver on the following

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Ensures compliance with all Hotel policies, standards, and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Establishes challenging, realistic, and obtainable goals to guide operation and performance.


Education and Work Experience:

  • Minimum of 3 years’ experience in the hospitality industry with significant luxury and international experience, and at least 1 year’ experience as Hotel General Manager.
  • Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
  • Other hospitality certifications are an added advantage

 

Requirements:

  • Knowledgeable in hospitality standards.
  • Attention to details and procedures.
  • Ability to liaise and communicate with clients directly.
  • Familiar with hotelman software or any other hotel software
  • Excellent negotiation skills.
  • Excellent verbal and written communication skills
  • Excellent customer service with a client focus
  • Effective corporate leadership and team management
  • Proficiency in Microsoft office suites (Word, Excel, and Power point).

 

Mode of Application: Interested applicant should send their application & CV to apply.

 

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