Front office manager

Carlton Swiss Garden Hotel

Job Summary

Our Client Carlton Swiss Garden Hotel is looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities: 

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
  • Train, supervise, and support office staff, including receptionists, security guards, and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers’ requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure the company’s policies and security requirements are met

Requirements:

  • Proven work experience as a Front desk manager or Reception manager
  • Minimum academic qualification of HND/BSC
  • Hands-on experience with office machines (e.g. machines and printers)
  • Thorough knowledge of customer service, office management, and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills

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