Or your alerts

Front-Desk/Customer Service Officer(Real Estate)

StreSERT Integrated Limited

Admin & Office

Real Estate NGN 75,000 - 150,000
1 month ago

Job Summary

We are currently recruiting to fill the position of a Front-desk/Customer Service Officer at a real estate company in Lagos. The ideal candidate must be highly motivated and customer-focused. He/she will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities

 

Front-office

  • Keep front desk tidy and presentable always
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect or relay them to those concerned
  • Receive letters, packages etc. and distribute them to the appropriate units
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, procurement, schedule management, etc.)
  • General office administration

 Customer service

  • Manage large amounts of incoming phone calls
  • Generate sales leads through customers that call in through the office lines
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Completing the paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
  • Provide accurate, valid and complete information by providing appropriate feedback to customers’ enquiries

Other Responsibilities:

  • Scheduling necessary appointments with all parties, including inspections of properties and the final walkthrough
  • Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc. to market the company’s properties
  • Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met.
  • Deliver professional customer service to sellers and buyers alike in order to improve customer satisfaction and mutually beneficial transactions
  • Participate in training sessions to improve skills with administrative tasks in the real estate industry
  • Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
  • Ensure customer retention and increase the customer base
  • Keep proper records and updated customer and clients' database.


Requirements

  • A good first degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Location: Ojodu, Berger, Lagos

Application: Interested and qualified candidates should send CVs to recruitment@stresertintegrated.com using ‘OJD-FDCX-24’ as the subject of the mail.

 

 

 

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV