Executive Housekeeper will be responsible for the strategic initiatives of the Housekeeping Department tied to business expansion, growth, and the necessary cultural evolution to support both. Ensure the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to. Working proactively to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution. Develops and implements strategies where the housekeeping department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets. Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values. Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
Proven experience in a leadership role within the housekeeping department of a luxury hotel.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Knowledge of industry best practices and the latest trends in housekeeping.
Ability to handle and resolve guest concerns and complaints effectively.
Familiarity with hotel property management systems.
Flexibility to work weekends, holidays, and evenings as needed.
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
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