Customer Support Representative

Responsibilities:

• Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing).
• Capture and record accurate and detailed client information using CRM tools.
• Troubleshoot and escalate technical support incidents to next-level support and engineering teams.
• Provide regular updates to customers on the status of their requests.
• Helping verify and maintain internal support articles.

Requirement:

• 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product.
• Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
• Familiarity with Zendesk or comparable CRM platforms.
• Familiarity with Stripe or other payment processing systems.
• Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.

 Salary:  $52,488 - $94,875