Customer Service Representative

Responsibilities:

• Greet customers warmly and provide assistance with inquiries related to our services, including haulage, courier services, international delivery, and E-Commerce solutions.
• Educate customers about our services, pricing, and delivery options, ensuring clarity and satisfaction.
• Process transactions accurately and efficiently, including payments, package drop-offs, and order pickups.
• Verify customer identification and package details to ensure compliance with company policies and procedures.
• Supervise the maintenance of records of transactions and reconcile cash drawers at the end of the day.
• Actively promote our services to customers who walk in, encouraging additional sales and engagement.
• Participate in marketing campaigns or events organized by the company to drive customer acquisition and retention.
• Take responsibility for client’s satisfaction, ensuring that customers expectations are met.
• Develop evaluation and feedback analysis for Gavice Logistics Limited by reflecting customers reactions and identifying success and areas for improvement.
• Other responsibilities may be assigned by the supervisor.

Requirements:

• Prior experience in a customer-facing role, preferably in retail, or logistics.
• HND or equivalent; additional education or training in customer service or logistics is a plus.
• Must have completed NYSC

Skills and competencies:

• Excellent communication, both written and verbal, and organizational skills.
• Understanding contract terms and negotiation skills to secure favorable agreement with clients and vendors.
• Basic math skills and proficiency in using computer systems for transaction processing and inventory management.
• Problem solving skills to address challenges that may arise.
• Ability to multitask
• Effective time management skills to prioritize tasks, meet deadlines, and ensure that orders are processed promptly.

Working Conditions:

• The working days: Mondays - Saturdays
• Work Time: 8:30 PM - 6:00 PM