Job Summary

Your mission is to design, test, and implement systems that would boost users' confidence in the brand and influence business efficiency and productivity. You are going to be the chief contact person and resolution officer

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

RESPONSIBILITIES

  • Advocate and promote customer service culture across all teams

  • Get an average of 20 NPS feedback daily per person

  • Develop new strategies for customer retention activities.

  • Ensure the NPS score for each employer product increases over time.

  • Analyze customer feedback and communicate & collaborate with other teams (Sales, Product/Tech and Marketing) to develop new techniques to ensure customer retention.

  • Provide excellent customer service and ensure customer satisfaction


    Key Relationships

    • Products Team

    • Marketing Team

    • BI Team


    Competencies

    • HND or BSC in Social Science or a related field

    • Data-driven with a strategic mindset;

    • Excellent people management and problem-solving skills


    Skills

    • Strong problem-solving skills
    • Customer service
    • Excellent IT skills
    • Excellent organizational, time and project management skills
    • Accuracy and attention to detail
    • Teamwork skills because most projects require input from individuals with different roles
    • Self-development skills to keep up to date with fast-changing trends
    • Professional approach to time, costs and deadlines

Salary: N60k per month


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