Advocate and promote customer service culture across all teams
Get an average of 20 NPS feedback daily per person
Develop new strategies for customer retention activities.
Ensure the NPS score for each employer product increases over time.
Analyze customer feedback and communicate & collaborate with other teams (Sales, Product/Tech and Marketing) to develop new techniques to ensure customer retention.
Provide excellent customer service and ensure customer satisfaction
HND or BSC in Social Science or a related field
Data-driven with a strategic mindset;
Excellent people management and problem-solving skills
- Strong problem-solving skills
- Customer service
- Excellent IT skills
- Excellent organizational, time and project management skills
- Accuracy and attention to detail
- Teamwork skills because most projects require input from individuals with different roles
- Self-development skills to keep up to date with fast-changing trends
- Professional approach to time, costs and deadlines
Salary: N60k per month