Rwaziltd

Community Success Associate - Intern

Rwaziltd

Customer Service & Support

IT & Telecoms | USD Less than 100
1 month ago

Job Summary

We are looking for a mappers' success manager who can provide ongoing support to our mappers and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase mappers retention. Ultimately, you will work directly with mappers to help solve their problems and ensure their satisfaction while they are active with us. You will also work closely with the Community Manager to ensure Mappers' questions and concerns are addressed in a timely manner.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Establish clear mappers retention goals 
  • Carry our correspondence for mappers across Africa, Asia, and other regions. 
  • Analyzing mappers data to improve mapping experience
  • Holding mapping demonstrations for mappers 
  • Process milestones for the mappers 
  • Assist customers with setting up and navigating programs or software 
  • Assist in onboarding new mappers 
  • Work with Community Manager to build new collaborations for recruiting new mappers across Africa, South America, and Asia
  • Promote value through mappers experience 
  • Assist in creating training courses and educational materials
  • Review mappers' complaints and concerns and seek to improve the mappers' experience

Requirements:

  • Proven work experience as a Customer Success Manager or similar role 
  • A communications or marketing degree is preferred 
  • The candidates should have completed their education but may/may not have gone for NYSC.
  • Experience working with brand image and promoting value through customer experience 
  • Exceptional ability to communicate and foster positive business relationships 
  • Technical skills are required as they relate to the use of the product or service 
  • Accountability and personal organization are essential
  • Experiences in managing a diverse group and training each according to company standards 
  • Cross-cultural engagement.

Remuneration: USD 50

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