Community Engagement Associate

Responsibilities:

• Build, engage, and manage the community of installers and clients
  
• Create a feedback system for inquiries, complaints, and suggestions as regards service delivery
  
• Support solar project development and acquisition
  
• Support new market research and development opportunities, including emerging solar markets, energy storage, low-income community solar, and wholesale markets
  
• Create online and offline channels for brand awareness and engagement of the organization’s solar products and services
  
• Coordinate and track solar projects under development or acquisition phase through closing
  
• Scout for newbie and skilled solar installers across the country
  
• Organize installers’ capacity development programs
  
• Drive growth and promotion of the organization’s service offerings through the coordination of its network of professional installers and technicians
  
• Create massive awareness campaign programs among the public about the huge benefits of the organization’s solar products
  
• Keep and grow the organization’s communities of solar installers and clients engaged across official social media channels and in-person events
  
• Track and coordinate installation schedules among installers
  
• Facilitate official communication and correspondence between the organization and field-installers (freelancers and full-time technicians)
  
• Other assigned community-related tasks

Requirements:

• Ideally, 3 years experience in the solar industry with a focus on any of project management, process administration, deal execution, stakeholder engagement, account management, and people coordination, etc.
  
• Strong internal and external communication skills and an ability to manage multiple issues and clearly articulate outcomes, concerns, and solutions
  
• Bachelor's degree in Public Relations, Marketing, Business Administration, or a related field
  
• Leadership dexterity
  
• Adept at the use of various social media platforms
  
• Understanding of solar fundamentals, and familiarity with the Nigerian solar community preferred
  
• Exceptional organization and communication skills
  
• Entrepreneurial/driven and persistent work ethic
  
• Commitment to best-in-class customer service to both internal and external customers
  
• Demonstrated interest in building a stronger, cleaner economy and deploying more solar