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Commercial Excellence Manager - West Africa


Marketing & Communications

NGN Confidential

Job Summary


Job Description/Requirements

Job Summary:

The Commercial Excellence Manager will drive the implementation of commercial excellence strategy in the sub-region and promote lifecycle services sales. Owns commercial excellence progress metrics and financial target of lifecycle services sales for the sub-region.

This professional will also be responsible for the current and future sales business for our Installed Base business across Nigeria, Ghana & Equatorial Guinea. This role will be based in Lagos, Nigeria!

In the Role, Your responsibilities will be:

The focus areas are:

  • Work with sales team and channel partners to improve adoption of sales tools to enhance efficiency.
  • Train sales team on sales tools and demonstrate value of the tools for various sales persona.
  • Support identifying customer segments and go to market strategy.
  • Work with sales and lifecycle services team to develop and implement lifecycle services strategy for the sub-region.
  • Promote Emerson Lifecycle services program offering to customers. This includes Shutdown/Turnaround/ Outage services, service support and parts agreements and educational services and the suite of installed base services of all business units of Emerson.
  • Engage with site team leaders to develop and implement site plans for major installed base sites.
  • Support implementation regional sales proficiency development curriculum.
  • Track and report monthly lifecycle program sales metrics.
  • Promote Emerson e-commerce with customers
  • Maintain and enhance existing tools to ensure they can be utilized as efficiently as possible and generate growing value to the sales team.
  • Develop and deliver marketing campaigns to increase customers’ awareness of Emerson’s Lifecycle Services offerings for all our business units.
  • Who you are?

  • Regional customer experience is preferred.
  • A consultative approach to selling.
  • Outstanding interpersonal skills, both written and verbal
  • For this jo you will need:

  • Degree in Engineering or proven experience in industry (Control Systems & Instrumentation)
  • Excellent understanding of sales processes, experience of working in sales or sales operations and customer care
  • Good understanding of CRM and associated tools
  • Minimum of 8-10 years’ experience in Proven Sales experience in Automation and Control, Oil & Gas industries, etc.
  • . Preferred qualifications that set you apart:

  • Process automation industry experience.
  • Ability to develop successful cross functional relationships internally, within a matrix organization.
  • Our Offer to You!

    We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

    At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

    The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our and about .

    Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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