Appointment Setter & Lead Management Specialist (Go High Level CRM)

About Us
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.
Our Offerings
Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.
Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.
Job Title: Appointment Setter & Lead Management Specialist (Go High Level CRM)
Location: Fully Remote, Nigeria
Rate: $4 - $6 per hour based on experience
Schedule: Monday to Friday, Eastern Standard Time
Job Type: Full-Time
Job Description
As an Appointment Setter & Lead Management Specialist to manage inbound leads, nurture prospective patients, and support appointment conversions using Go High Level (GHL) CRM. This role is ideal for someone experienced in appointment setting, lead management, and customer communication who can respond quickly, maintain professionalism under high lead volume, and deliver an excellent customer experience in a remote environment.
Requirements

• Hands-on experience with Go High Level (GHL) CRM, including:
• Lead management
• Pipeline tracking
• Automation workflows
• Appointment booking
• Previous experience in:
• Appointment setting
• Lead management
• Customer service
• Sales support
• Strong understanding of lead nurturing and conversion best practices
• Excellent written and spoken English communication skills
• Ability to respond quickly and professionally to inbound inquiries
• Strong organizational, multitasking, and time management skills
• Detail-oriented with accurate CRM documentation and data entry skills
• Ability to follow communication workflows, scripts, and booking procedures
• Comfortable working independently in a remote setup
• Reliable internet connection and professional remote work environment
  

Preferred Qualifications

• Experience in:
• Med spa
• Aesthetics
• Cosmetic
• Wellness
• Healthcare-related industries
• Familiarity with aesthetic treatment terminology and patient communication
• Experience supporting U.S.-based businesses or clients
• Background in:
• Inside sales
• Patient coordination
• Virtual reception
• Knowledge of lead response timing strategies and conversion optimization
• Comfortable handling high lead volumes while maintaining communication quality
• Open to after-hours support or flexible scheduling
  

Key Responsibilities

• Monitor and manage inbound leads from advertising campaigns through the CRM during after-hours coverage
• Respond promptly to inquiries via text, email, CRM messaging, and other communication channels
• Engage prospective patients professionally to build trust and encourage bookings
• Qualify leads based on treatment interest, needs, and readiness to schedule
• Schedule consultations and appointments accurately within clinic calendars
• Conduct follow-ups with unresponsive or undecided leads to improve conversion rates
• Maintain accurate lead activity, communication history, and updates within the CRM
• Coordinate with clinic teams regarding scheduling and appointment availability
• Escalate urgent or high-priority inquiries when necessary
• Communicate effectively regarding treatments, procedures, and services
• Manage multiple ongoing conversations while maintaining professionalism and accuracy
• Ensure all inbound inquiries are responded to and properly documented
  

Successful candidates for this role are expected to possess the following attributes:

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
• Must be willing to undergo a background verification check during the final stages of the hiring process.
  

Successful candidates for this role will be rewarded with the following benefits:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
  

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.
We are looking forward to making you a part of our team!
Thank you for your time and interest.
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