We are seeking a detail-oriented and organized Administrative Assistant to join our team. This individual will provide comprehensive administrative support to various departments, managers, and team members, contributing to the overall success of our organization.
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: 2 years
- Handle all pre-sales inquiries from multiple channels including email, Instagram, and website chat
- Handle business telephone lines (SMS, Calls, WhatsApp) and respond to customer requests in a timely, professional, and helpful manner
- Efficiently route sales inquiries to the sales team
- Manage communication between different stakeholders i.e. customers, internal team, contractors
- Ensure proper closeout of each learning session e.g. report collation, sales cycle management
- Maintain a comprehensive database of leads and orders
- Perform other clerical duties such as organizing meetings, scheduling appointments, managing company equipment/resources, etc.
- Excellent verbal and written communication skills
- Proven experience as an administrative assistant or in a related role is a plus
- Good use of Office suite applications (e.g. word processing, spreadsheets, presentations)
- Strong organizational and multitasking skills in a fast-paced environment
- Attention to detail and accuracy in all tasks
- Time management skill
- Strong problem-solving and decision-making skills
- Solid experience with digital media applications
- Ability to maintain confidentiality and handle sensitive information
The cover letter should include answers to the following questions:
- Can you describe a time when you had to juggle multiple tasks or projects simultaneously? How did you prioritize and stay organized?
- Parents often have questions and concerns about their child's online learning experience. How would you handle inquiries from parents and provide them with a positive and reassuring interaction?
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