Account Manager

Responsibilities:

Customer Relationship Management:

• Maintain and develop relationships with existing customers to ensure customer needs are met.
  
• Regularly communicate with customers to understand their needs and feedback.

Demand Analysis:

• Understand customers' business goals and market needs and provide tailored solutions.
• Participate in customer demand interviews, and collect and analyze customer feedback information.

Sales Support:

• Develop and implement sales plans to achieve sales goals and performance indicators.
• Assist the sales team to identify new sales opportunities and drive the sales process.

Project Management:

• Oversee the progress of implementation projects to ensure timely delivery and compliance with customer requirements.
• Coordinate internal resources to ensure smooth implementation of projects.

Customer Satisfaction Monitoring:

• Track customer satisfaction and continuously improve services through surveys and feedback mechanisms.
• Handle customer complaints and issues to ensure quick resolution.

Reporting and Analysis:

• Prepare regular customer reports, analyze performance data, and make suggestions for improvement.
• Report changes in customer demand and market trends to management.

Requirements:

• Bachelor's degree or above, major in marketing, business management, or related fields preferred.
• 2-5 years of experience in customer relationship management or sales-related work.
• Excellent verbal and written communication skills, able to communicate effectively with customers and team members.
• Able to effectively manage multiple customers and projects, with good time management skills.
• Strong data analysis skills, able to use data to make decisions.
• Good at cross-departmental collaboration, able to work closely with sales, marketing and other departments
  
• Usually not working in the office, most of the time is required to visit customers or attend business meetings.
  

Benefits:

• Competitive salary, which may include sales commissions, bonuses and benefits.