In a world where cues are very important in business negotiations and dealing with people, it is essential to be able to detect the hidden meaning in people’s facial expressions. This is so you’ll be able to determine when a client is buying your idea, product or service; and when he isn’t even though the verbal expressions say he is. Client can be: buyers of your product and service; your boss; your colleagues etc. Actions, they say, speak louder than words. So, also facial expressions speak volume.
This infographic can help you read and understand your clients’ expressions; helping you determine when to change tactics.
Source: American Express Open Forum.