1 month ago

Job Summary

Our client, an automobile sales and service center is looking to hire an experienced Workshop Manager. Candidates living along Ajah-Lagos axis are preffered.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements



Workshop Operations Management:

  • Oversee the day-to-day operations of the automobile workshop, ensuring smooth workflow and efficient utilization of resources.
  • Plan and schedule repair and maintenance tasks to meet customer demands and optimize workshop productivity.
  • Monitor and manage work orders, ensuring timely completion and adherence to quality standards.
  • Allocate resources, including technicians, equipment, and parts, to maximize efficiency and minimize downtime.
  • Maintain accurate records of vehicle repairs, services, and parts inventory.


Team Leadership and Development:

  • Lead, mentored, and motivate a team of automotive technicians, promoting a culture of high performance and continuous improvement.
  • Conduct regular performance evaluations, provide feedback, and identify training needs to enhance the skills and knowledge of the team.
  • Foster a safe working environment, ensuring compliance with health and safety regulations.
  • Promote teamwork, effective communication, and collaboration among workshop staff.


Customer Service and Satisfaction:

  • Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints in a prompt and professional manner.
  • Provide accurate and detailed explanations of repairs, services, and costs to customers.
  • Build and maintain strong customer relationships, striving to exceed customer expectations.
  • Monitor customer feedback and implement improvements to enhance customer satisfaction levels.

Quality Control and Standards:

  • Maintain high-quality standards in automotive repair and maintenance services, ensuring compliance with manufacturer specifications and industry best practices.
  • Conduct regular inspections and audits to identify areas for improvement and implement corrective actions as needed.
  • Stay updated with the latest automotive technology, trends, and service procedures to enhance workshop capabilities.

Inventory and Parts Management:

  • Monitor and manage parts inventory, ensuring adequate stock levels and minimizing wastage.
  • Establish relationships with suppliers, negotiate pricing and terms, and maintain effective procurement processes.
  • Implement inventory control measures, including tracking and reporting on parts usage, ordering, and replenishment.


  • High school diploma or equivalent (Automotive-related certifications or a degree in Automotive Technology preferred).
  • Proven experience in automotive service and repair, with at least 5 years in a managerial or supervisory role.
  • Strong technical knowledge of automotive systems, repairs, and diagnostics.
  • Excellent leadership and team management skills.
  • Ability to effectively plan, prioritize, and delegate tasks in a fast-paced environment.
  • Exceptional customer service and communication skills.
  • Sound understanding of health and safety regulations in the automotive industry.
  • Proficiency in using automotive diagnostic equipment and computerized systems.
  • Strong problem-solving and decision-making abilities.
  • Detail-oriented with excellent organizational skills.


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