Workshop Manager

Responsibilities:

 

Workshop Operations Management:

• Oversee the day-to-day operations of the automobile workshop, ensuring smooth workflow and efficient utilization of resources.
• Plan and schedule repair and maintenance tasks to meet customer demands and optimize workshop productivity.
• Monitor and manage work orders, ensuring timely completion and adherence to quality standards.
• Allocate resources, including technicians, equipment, and parts, to maximize efficiency and minimize downtime.
• Maintain accurate records of vehicle repairs, services, and parts inventory.

 

Team Leadership and Development:

• Lead, mentored, and motivate a team of automotive technicians, promoting a culture of high performance and continuous improvement.
• Conduct regular performance evaluations, provide feedback, and identify training needs to enhance the skills and knowledge of the team.
• Foster a safe working environment, ensuring compliance with health and safety regulations.
• Promote teamwork, effective communication, and collaboration among workshop staff.
  

 

Customer Service and Satisfaction:

• Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints in a prompt and professional manner.
• Provide accurate and detailed explanations of repairs, services, and costs to customers.
• Build and maintain strong customer relationships, striving to exceed customer expectations.
• Monitor customer feedback and implement improvements to enhance customer satisfaction levels.
  

Quality Control and Standards:

• Maintain high-quality standards in automotive repair and maintenance services, ensuring compliance with manufacturer specifications and industry best practices.
• Conduct regular inspections and audits to identify areas for improvement and implement corrective actions as needed.
• Stay updated with the latest automotive technology, trends, and service procedures to enhance workshop capabilities.

Inventory and Parts Management:

• Monitor and manage parts inventory, ensuring adequate stock levels and minimizing wastage.
• Establish relationships with suppliers, negotiate pricing and terms, and maintain effective procurement processes.
• Implement inventory control measures, including tracking and reporting on parts usage, ordering, and replenishment.
  

Requirements:

• High school diploma or equivalent (Automotive-related certifications or a degree in Automotive Technology preferred).
• Proven experience in automotive service and repair, with at least 5 years in a managerial or supervisory role.
• Strong technical knowledge of automotive systems, repairs, and diagnostics.
• Excellent leadership and team management skills.
• Ability to effectively plan, prioritize, and delegate tasks in a fast-paced environment.
• Exceptional customer service and communication skills.
• Sound understanding of health and safety regulations in the automotive industry.
• Proficiency in using automotive diagnostic equipment and computerized systems.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with excellent organizational skills.