Warehouse Manager

Job Summary

To oversee all the activities of the warehouse which involves supervising overall team performance, expediting the receiving and shipping of goods and ensuring efficient and organized storage.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

RESPONSIBILITIES

Strategy and Development:

  • Contribute to the creation and implementation of best practice warehouse vision, strategy, policies, processes and procedures to aid and improve operational performance

General Management:

  • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing and training warehouse employees and establishing, monitoring and managing operation goals

  • Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management and shipping processing. 

  • Ensure the relevance and accuracy of all documentation relating to goods in and goods out including labelling of all stock items

  • Create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems 

  • Continuously review ways to aid efficiency, add value and reduce costs as well as delivering continuous improvement initiatives 

  • Review and prepare workflow, manning and space requirements, equipment layout and action plans while ensuring productivity, quality and customer service standards are met.

  • Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, productivity, and shipping.

  • Schedule and oversee the warehouse team to meet the demands of all outlets and manage the flow to maximize efficiency and minimize overtime. 

  • Ensure an efficient warehouse operation that is able to fulfil operational and customer demand

  • Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practised by the team at all times


People Management 

  • Coach, manage and develop warehouse staff and team leaders to optimise performance and meet targets and deadlines 

  • Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements 

  • Ensure effective warehouse and distribution operations by implementing department policies and procedures 

  • Set department objectives/OKRs and review and assess ongoing performance of direct reports


Financial Budget and Control 

  • Input and hold responsibility for Warehouse budgets 

  • Prepare the annual Warehousing budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards. 

  • Responsible for achieving budget and forecast


Relationship Management  

  • Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements and customer deliverables 

  • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance 

  • Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with department strategy 

  • Assist Senior Management in ensuring effective relationships with client businesses through maintaining an appropriate interface between the warehouse, suppliers and customers

  • Liaise with customers, suppliers and logistics department as and when required in a timely way and handle any concerns 

  • Liaise with others in the business to monitor requirements and to ensure the quality of service

  • Contribute to new business initiatives and projects and review and communicate the impact on Warehousing activities


    Required Skills/Abilities:

    • Proficient knowledge of warehouse procedure and policy

    • Excellent problem-solving skills and leadership qualities

    • Comfortable delivering frequent direct written and oral feedback

    • Previous management experience with the ability to manage and motivate others 

    • Previous experience of inventory control

    • Excellent verbal and written communication skills.

    • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.

    • Strong leadership and managerial skills.

    • Excellent organizational skills and attention to detail.

    • Excellent time management skills with proven ability to meet deadlines.

    • Extremely proficient with Microsoft Office Suite or related software

    Education

    • Bachelors degree in Supply Chain Management or related field required.

    • Five years of experience in a warehouse supervisory/ managerial capacity, required

    Profile 

    • Experience negotiating and forming strategic partnerships; vendor relationships and regulatory bodies preferred. 

    • Proven people management skills particularly with team building and transformational leadership


      COMPETENCIES

      • Good knowledge and experience in Project Management to ensure successful delivery (on time, within budget, meeting agreed-upon success criteria) to establish clear goals.
      • Numerate, with good finance abilities and capable of managing budgets.
      • Excellent negotiation and assertiveness.
      • Good knowledge and experience in Project Management to ensure successful delivery (on time, within budget, meeting agreed-upon success criteria) to establish clear goals.
      • Numerate, with good finance abilities and capable of managing budgets.
      • Excellent negotiation and assertiveness.

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