VP, Operations

Anonymous Employer

Job Summary

We are currently seeking a highly-motivated professional to (1) develop, review, and implement new processes, designed to support sustainable growth; and (2) oversee all elements of live (client) workflow execution.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 7 years

Job Description


● Lead the Company’s scaling initiative by (1) designing + building systems, (2) testing them, (3) iterating, and (4) rolling them out across the organization;

● Specifically, review and redesign existing recruiting + training processes, to ensure suitability for step-function jumps of ~100 employees per new project. Annotators expected to be client-ready  within 4 weeks of being recruited;

● Review and redesign existing team construction, team composition, and quality control processes, in preparation for workforce that will double every 6 months that will be executing across diverse workstreams in tandem;

● “Product manage” - redesign, test and implement - our existing remote-work performance management system (an internal data, analytics and reporting tool), to foster a more transparent, meritocratic and performance-driven culture where top performers are quickly identified.

● Hugo Academy: Support Chief People Officer in the development of a world-class learning, development and skills program, as relevant to the effectiveness of your organizational goals.


● Recruit, coach and develop a high-functioning team to support you in achieving your organizational goals.

● Instill a pervasive culture of coaching, collaboration, inclusiveness + real-time feedback within your direct reports and broadly across Hugo.


● MBA or other graduate degree from a top-tier global program;

● Background in Management Consulting, Investment Banking or Product Management preferred;

● 7 - 10 years of cumulative, professional experience;

● Strong leadership experience -- i.e. experience directly building and managing a team/teams;

● Able to solve complex problems, manage ambiguity and cope with rapid change

● Detail oriented

● Experience designing, documenting and analyzing workplace processes;

● Experience executing, testing and rolling out new systems/processes across organizations

● Excellent conceptual, written and verbal communications skills and the ability to establish relationships across channels and functions to drive success

● Ability to handle multiple competing priorities in a fast-paced environment

● Ability to maintain a positive attitude in high stress and dynamic environment

● Flexible, adaptable, enthusiastic, self-managing and self-motivated

● STEM undergraduate degree preferred


● A globally competitive compensation, healthcare, and benefits package.

● The business model is straightforward and provides clear value for all stakeholders - our Silicon Valley technologists, our African annotators, and you - our executive management team.

● We are well-funded, profitable, and insulated from local economic/currency fluctuations.

● Our founding team is talented, experienced, committed to the continent, and looking for you to add value in our growth journey

● An opportunity to build something that impacts the lives of thousands of young people in Africa.

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