• Join a tech-driven healthcare company backed by top investors

• Build a world-class customer support team

• Attractive Salary & Benefits

The Job

You will be responsible for :

• Leading and building a customer-centric, high-performing support organisation.
• Establishing the vision, goals and objectives at all levels for the division.
• Defining and enabling excellence in how we deliver customer support while instilling a customer-centric focus and going above and beyond.
• Developing clear feedback mechanisms between support and product teams to build the best experience for customers. 
• Strategically scaling the customer support team in a cost-effective manner and managing against productivity and procedure/policy issues.
• Driving continuous improvement in how the company serves customers through human interactions and/or technology.
• Managing a team of 11-50 people.

The Profile

• You have at least 7 years of experience in product management, operations or customer success, and ideally have led a team.
• You have proven experience running omnichannel customer support teams.
• You are able to inspire and motivate teams and leaders at all levels.
• You have strong data-driven decision-making skills and a result-oriented mindset.
• You have experience in developing or integrating technology solutions that improve customer support efficiency.
• You have knowledge of machine learning and automation in the customer success field. Experience deploying such solutions would be a huge advantage.
• You possess outstanding communication, leadership and organisational skills.
• You have experience launching multi-country and multi-language support.
• You have strong strategic thinking and problem-solving aptitude.
• You are an innovative thinker, ready to challenge the status quo to achieve ambitious goals.