Job Summary
The Visa and Ticketing Officer will play a key role in ensuring a smooth and successful travel experience for our clients, from processing visa applications to processing travel bookings, issuing tickets, and providing exceptional customer experience. He/She will be responsible for ensuring our clients have a smooth and enjoyable travel experience
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Undertake visa-related casework (assess, investigate, decide), applying the relevant legislation and policy.
- Investigate the integrity of documents and other information in connection with visa applications.
- Interview clients and request additional information to support visa applications.
- Liaise with all relevant stakeholders in the visa processing procedure including embassies and consulates to ensure timely processing of visa applications.
- Maintain accurate records of visa applications and client information.
- Undergo regular training and development to keep up with the changes and trends in immigration.
- Update knowledge and skills on the laws, policies, procedures, and best practices on national and global travel and immigration,
- Learn about the social, economic, political, and cultural aspects of regions.
- Assist clients with flight bookings, hotel reservations, car rentals, and other travel arrangements.
- Confirm bookings and notify clients of luggage limits, travel insurance policies, and itineraries, medical and currency requirements.
- Issue airline tickets, ensuring accuracy and adherence to airline rules and regulations.
- Calculate and explain fare details including taxes, fees, and any applicable promotions or discounts to clients.
- Verify and process travel documents including visas and travel insurance in compliance with relevant regulations.
- Maintain accurate records of transactions, passenger information, and ticketing-related paperwork by company policies.
- Provide exceptional customer service to our diverse clientele, and handle complex customer inquiries ranging from web bookings to concierge desks purchasing tickets for their guests.
- Use promotional techniques and prepare promotional materials to sell itinerary tour pack
- Collaborate with the sales team on ticketing-related queries and to maximize revenue opportunities.
- Stay up to date on the latest travel industry developments.
Requirements
- Degree/HND in any field
- Significant understanding of current immigration laws and visa policies
- Related Travel and Tourism Certification.
- Minimum of 3 years visa and ticketing experience.
- Knowledge of the GDS systems: Amadeus
- Good knowledge of World Geography
- Good verbal and written communication and interpersonal skills
- Using the Ticketing & Reservation system (Amadeus GDS)
- Comply with immigration laws, fares rules, and visa policies
- Customer handling & satisfaction
- Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
- Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
- Achieving the assigned target
- Revenue generation
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