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Visa and Ticketing Officer

The Travel Place Limited

Hospitality & Leisure

Tourism & Travel NGN 75,000 - 150,000 Plus Commission
Easy Apply
New
2 weeks ago

Job Summary

The Visa and Ticketing Officer will play a key role in ensuring a smooth and successful travel experience for our clients, from processing visa applications to processing travel bookings, issuing tickets, and providing exceptional customer experience. He/She will be responsible for ensuring our clients have a smooth and enjoyable travel experience

  • Minimum Qualification : OND
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Undertake visa-related casework (assess, investigate, decide), applying the relevant legislation and policy.
  • Investigate the integrity of documents and other information in connection with visa applications.
  • Interview clients and request additional information to support visa applications.
  • Liaise with all relevant stakeholders in the visa processing procedure including embassies and consulates to ensure timely processing of visa applications.
  • Maintain accurate records of visa applications and client information.
  • Undergo regular training and development to keep up with the changes and trends in immigration.
  • Update knowledge and skills on the laws, policies, procedures, and best practices on national and global travel and immigration,
  • Learn about the social, economic, political, and cultural aspects of regions.
  • Assist clients with flight bookings, hotel reservations, car rentals, and other travel arrangements.
  • Confirm bookings and notify clients of luggage limits, travel insurance policies, and itineraries, medical and currency requirements.
  • Issue airline tickets, ensuring accuracy and adherence to airline rules and regulations.
  • Calculate and explain fare details including taxes, fees, and any applicable promotions or discounts to clients.
  • Verify and process travel documents including visas and travel insurance in compliance with relevant regulations.
  • Maintain accurate records of transactions, passenger information, and ticketing-related paperwork by company policies.
  • Provide exceptional customer service to our diverse clientele, and handle complex customer inquiries ranging from web bookings to concierge desks purchasing tickets for their guests.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour pack
  • Collaborate with the sales team on ticketing-related queries and to maximize revenue opportunities.
  • Stay up to date on the latest travel industry developments.



Requirements

  • Degree/HND in any field
  • Significant understanding of current immigration laws and visa policies
  • Related Travel and Tourism Certification.
  • Minimum of 3 years visa and ticketing experience.
  • Knowledge of the GDS systems: Amadeus
  • Good knowledge of World Geography
  • Good verbal and written communication and interpersonal skills
  • Using the Ticketing & Reservation system (Amadeus GDS)
  • Comply with immigration laws, fares rules, and visa policies
  • Customer handling & satisfaction
  • Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
  • Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
  • Achieving the assigned target
  • Revenue generation


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