FRONT DESK EXECUTIVE (Job ref: EFDE)

Job Summary

The hired personnel will be responsible for supporting the business by being the first point of contact in the organization; operating the switchboard

  • Minimum Qualification: Degree
  • Experience Level: Executive level
  • Experience Length: 4 years

Job Description

Our client is a Public Relations & Integrated Communications Firm. They offer Business Intelligence; Consumer Insights and Trending Communication Services to clients.


Job Location: Ikeja, Lagos State (preferred candidates should be residents within immediate environs).


Summary of role:

  • The hired personnel will be responsible for supporting the business by being the first point of contact in the organization; operating the switchboard, connecting callers to the appropriate persons; greets visitors; response to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; use listening skills to put callers at ease and obtain accurate and complete information.

Detailed Task:

  • Be the first point of contact at the office.
  • Greets and directs visitors; providing assistance to them as required.
  • Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
  • Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
  • Answers internal or external calls and transfers calls. As required, takes and relays messages.
  • Relay important information to members of staff and customers.
  • Announce when visitors arrive at the concerned staff/units.
  • Compile and update data related to the client’s details.
  • Assist callers with their questions/enquiries.
  • Promote company services as appropriate.
  • Handle all internal and external directory assistance queries.
  • Perform administrative duties that may be assigned by the supervisor from time to time.

Requirement:

Education

  • BSc/HND holder in Communications.
  • Must have a minimum of 4 years of Front Office/Customer Service experience.

Competencies

  • Active Listening – Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Physical presentation/Interpersonal Skills – Must have very good dress sense; presentable for the front office and own very good interpersonal skills.
  • Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension -- The ability to read and understand information and ideas presented in writing.
  • Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary & Application:

  • Proposed salary ranges between N100,000 – N120, 000/m

Note:

  • Experienced applicants should forward CVs using ‘EFDE’ as the subject of mail before 24th June 2020.


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