UX Writer

Job Summary

An American-based remote company, is looking to hire a UX Writer located within South Africa, to join their exciting remote team. They are one of the first movers in bringing Cryptocurrency to the masses in Africa and the Middle East. As a UI/UX Writer, you will join a collection of designers with different skills, all focused on solving problems and designing the best experience. Our client aims to create the best perceptions and experiences around their app. Your job, specifically, will be to create a clear and meaningful conversation between our customers and our product, enabling them to upgrade to the new financial system with as little friction as possible. Top candidates are clear communicators who are highly self-motivated, eager to collaborate, exchange knowledge, apply new skills, and pitch in for whatever the team needs to ship new services.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Requirements:

  • 3+ years of writing experience and a portfolio of work that demonstrates your gift for simplifying and improving user experiences
  • Content design background, or experience writing for digital products or services
  • Strong understanding of usability principles such as UX and customer journeys
  • Demonstrable experience collaborating specifically with product managers and designers
  • A basic understanding of design systems to implement great digital writing
  • The ability to present and defend your UX decisions
  • Excitement for cryptocurrency and digital innovation in general, and a passion for design principles
  • Familiarity with information architecture in order to structure complicated content.

Responsibilities:

  • Working within a cross-functional team to craft and regularly audit our client’s product messaging, including microscopy (UI Content), notification copy, in-app help guides, customer-facing forms, and product emails. 
  • Working closely with Product Designers to create consistent messaging in the product and throughout the customer journey.
  • Partner with product owners and stakeholders to understand business goals and define content requirements for each phase of the journey.
  • Facilitating customer navigation by writing compelling microcopy for products across multiple platforms.
  • Researching best practices and teaming up with Product Designers to advocate for the customer throughout the design process.
  • Collaborating with other content creators across Product, Marketing, Legal, and Customer Success teams to shape the brand voice and ensure multi-channel consistency.
  • Reviewing data to understand customer behavior and adapt messaging accordingly.
  • Reviewing all content related to the product before going live.

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