Job Summary

This role is responsible for creating both functional and appealing features that address customers’ needs and grow our customer base.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Duties & Responsibilities: -

  • Investigating user experience design requirements for UBN suite of digital assets
  • Developing and conceptualizing a comprehensive UBN UI/UX design strategy that aligns with the overarching CX Strategy
  • Understanding, gathering and evaluating user/customer needs in collaboration with product managers and engineers
  • Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
  • Including page navigation buttons and search fields
  • Preparing and presenting UI mockups and prototypes that clearly illustrate functionalities to internal teams and key stakeholders before development commences
  • Lead the design team through product development from idea to mock-ups through prototypes to launch
  • Collaborate with the product and design team to build design systems and brand guidelines to help evolve our brand and vision
  • Work cross-functionally to bring our product, brand, and experience to life
  • Help shape our strategic roadmap with product thinking
  • Assisting with post periodic post-development audit activities
  • Conducting regular customer experience audit across UBN touchpoints (e.g. bi-annually)

KEY PERFORMANCE INDICATORS

  • Execution of specific projects as assigned, and achievement of key metrics set. 
  • Execution of projects within agreed timelines, budget and desired outcomes.
  • Timely submission of high-quality reports to relevant committees/CEO/Board.
  • Collaboration with internal and external stakeholders for the successful execution of key strategic initiatives (Bank-wide digital projects).
  • Successful implementation of the digital framework across the bank in line with agreed timelines and budget.

JOB REQUIREMENTS

  • Proven work experience as a UI/UX Designer or similar role
  • Portfolio of design projects
  • Experience leading design teams
  • BSc in Design, Computer Science or relevant field


Job Knowledge

  • Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
  • Working knowledge of the following technologies and software: Sketch, InVision, Design Systems and Adobe Creative Suite
  • Good IT foundation and critical knowledge of data strategy and how this enables digital
  • Good understanding of the human element of digital change
  • Hands-on transformational experience in a complex organization
  • Demonstrated experience in co-designing digital solutions with key stakeholders.
  • Awareness of digital customer engagement techniques and success measurements
  • Must be a tech-savvy trendsetter who has innovative ideas to improve customer experience 

Skills/Competencies

  • Collaborate with various stakeholders
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks

  • Strong analytical and business case development Skills

  • Structured problem-solving abilities

  • Excellent communication skills (oral and written)

  • Good team-oriented mindset

  • Good presentation skills

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