Job Summary

Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with different projects, like management training and soft-skills development, is also essential.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 10 years

Job Description/Requirements

Responsibilities

  • Research curriculum actively and remain up-to-date on developments within the industry and competitors
  • Seek and gather information from management, employees and other departments regarding the effectiveness of completed training courses and constantly seek to improve
  • Measure employee's information retention rates by issuing assessment tests and quizzes on course materials
  • Create printed and instructional materials to be used in training
  • Actively seek current training methods and best practices to facilitate training employees
  • Schedule and conduct meetings with management to proactively identify topics to be address or areas in need of additional instruction
  • Developing internal marketing materials to be distributed within the company promoting the course and necessary details
  • Assist in planning, creating and implementing each year's training courses and materials for each department

Qualifications 

  • Previous experience working as a Training Coordinator role is required
  • Ability to communicate effectively with management and other departments
  • Proficient using Microsoft Suite
  • Ability to effectively organize and manage multiple training initiatives simultaneously
  • Instructional experience in a group business setting preferred
  • Strong understanding of business goals and standards for customer service
  • Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
  • Extensive knowledge of best practices in creating instructional materials
  • Experience creating yearly training plans and materials for all departments

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