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TRACKING AND CUSTOMER SERVICE AGENT

Job Summary

1. Management of Asset owners within the assigned territory and sharing necessary information with the Operations management

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

 

TRACKING AND CUSTOMER SERVICE AGENT

 

  1. Management of Asset owners within the assigned territory and sharing necessary information with the Operations management
  2. Strong skills with the Microsoft Office Suite, Candidate needs to be tech savvy and accustomed to cloud and mobile access to systems
  3. Excellent communication skills digitally and Orally.
  4. Maintain records, proving that the sourced Asset is compliant with regulations whilst demonstrating value for money.
  5. Maintain an in-transit list and track on the software provided by the company
  6. Track in-transit lead-times and report any exceptions to Operations management immediately a failure is anticipated or identified
  7. Facilitate timely daily, weekly, monthly tracking reports.

Escalate any concerns or problems identified to Operations management immediately

  1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.

 

 

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