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2 weeks ago

Job Summary

The ideal candidate will be responsible for advising and planning travel trips for clients in accordance with their needs, wants, and capabilities.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
  • Organize travels from beginning to end, through accommodation, and securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
  • Handle unforeseen problems and complaints and determine eligibility for money returns.
  • Attend conferences to maintain familiarity with tourism trends.
  • Create and update electronic records of clients.
  • Curate travel experiences that would stand out and make it sellable.
  • Identify customer tastes to infuse these in the package being created.
  • Coordinates transportation, Accommodations, insurance, tours, and activities for clients.
  • Advise clients regarding Destinations, Cultures, Climates, and Activities on their packages.
  • Be able to provide service information and questions with accuracy and efficiency on destinations
  • Maintain relationships with key persons.
  • Reach the revenue and profit targets
  • Prepare all fee quotes and any information required by clients, colleagues, or authorities.
  • Maintain strong working relationships with all clients and colleagues.
  • Have vast knowledge of holiday destinations
  • Ability to train staff to enhance their understanding of the travel industry.
  • Other duties as assigned.


Requirements:

  • Minimum of 3 years prior work experience as a Tour Consultant/Ticketing & Reservation Officer.
  • Proficiency in English and any other languages is an advantage
  • Proficiency in the use of Amadeus and Galileo GDS.
  • Ability to relate with internal and external stakeholders at various levels using diplomacy and tactics.
  • Analytical skills.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Candidates with personal travel experience will be preferred
  • Attention to detail.
  • Result-oriented with regard to quality and productivity goals.
  • Exemplary sales skills and customer-oriented approach.
  • Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.)
  • Ability to present, persuade, and communicate effectively.


Additional Skills:

  • Demonstrable ability to handle crises.
  • Demonstrate decision-making skills
  • Strong organizational, communication, and interpersonal skills
  • Team-oriented thinking and action
  • Flexibility and adaptability to changing situations
  • High proficiency in the use of Microsoft Office tools
  • Highly innovative creative
  • Detail & Result orientation
  • Must be able to identify and resolve problems in a timely manner
  • High level of initiative
  • Good conflict management skills
  • Good negotiation skills
  • High analytical ability
  • Project Management Skills
  • Presentation Skills
  • Good Reporting Skills

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