Ticketing and Reservations Officer

Resourcedat Business Solutions.

Hospitality & Leisure

Tourism & Travel NGN Less than 75,000 Negotiable
1 month ago

Job Summary

Assist customers with the planning, booking, and ticketing aspects of their travels to ensure a seamless and enjoyable experience

  • Minimum Qualification:OND
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:
  • Make reservations/bookings for customers and advise fare rules
  • Assist customers in planning their itineraries
  • Attend customer inquiry
  • Follow up on inquiries and convert to sales
  • Promote agency services and products
  • Calculate fares accurately
  • Provide travel and tour advice to customers e.g visa required, location suggestions, etc
  • Assist customers in planning, choosing, and arranging locations on a budget for their holidays
  • Offer advice and suggestions to customers on local tourist attractions and events at chosen locations
  • Check in customers with ticketed bookings and send reminders to customers as travel falls due
  • Office Administrative duties
  • Basic accounting


Requirements:

  • Minimum of 3 years of working experience
  • Adept in the use of Galileo, Saber, and Amadeus platforms
  • Proficient in the use of office equipment such as scanners, copiers, etc
  • Attention to details
  • Multi-tasking abilities
  • Ability to work in a team


Skills:

  • Basic Computer Proficiency 
  • Data entry experience
  • Good communication skill
  • Good customer relations skill
  • Basic Accounting skills
  • Fluency in the English language and any other Nigerian language is an added advantage.

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