Edcofil

Telesales Representatives

Job Summary

We are looking for an enthusiastic Telesales Representative who would contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationship with our customers and potential clients.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

The main goal of this job is to help our company grow by bringing in customers and developing our business. You role will include, but not limited to:


Contacting potential or existing customers to inform them about a product or service using scripts

Answering questions about products or the company

Asking questions to understand customer requirements and close sales

Directing prospects to the field sales team when needed

Entering and updating customer information in the database

Taking and processing orders in an accurate manner

Handling grievances to preserve the company’s reputation

Going the “extra mile” to meet sales quota and facilitating future sales

Keeping records of calls and sales and noting useful information


Requirements


Good track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

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