Telesales Manager

Job Summary

Contacting potential or existing customers to inform them about the company’s products or services using scripts and initiative. Creating scenarios from frequently occurring issues and creating good sales pitches for such scenarios. Our client is a health insurance company that leverages technology to make insurance more accessible and easy to use. Backed by leading Silicon Valley Venture Capitalists, they have developed an intuitive web & mobile app and are driven by exceptional customer service.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Drive high sales closure for a well-backed health insurance company
  • Lead a dynamic team of Telesales Officers
  • Attractive Salary & Benefits
You will be responsible for :
  • Contacting potential or existing customers to inform them about the company’s products or services using scripts and initiative
  • Creating scenarios from frequently occurring issues and creating good sales pitches for such scenarios.
  • Managing all leads and designing intelligent systems and processes that ensure telesales agents are calling the right lead at the right time.
  • Measuring and reducing churn risk in the business.
  • Consistently improving customer onboarding to reduce first-month churn.
  • Tracking and monitoring the performances of telesales agents.

The Profile
  • You have at least a Diploma/Degree with 3 years of experience as a Telesales Lead/Telesales Officer or experience in sales-heavy roles.
  • You have a proven track record of successfully meeting sales quota preferably over the phone.
  • You have strong communication skills with excellent cold calling and upselling abilities.
  • You possess creative thinking and a problem-solving mindset.
  • You have the ability to self-manage their work and understand what success looks like
  • You are able to implement well-thought-out processes with feedback mechanisms that help improve the process.
  • You are able to lead a team and align them on your goals.

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