Telesales Lead

Job Summary

About the Job We are currently fortifying our team and we need a competent telesales lead to support the telesales head in enhancing the productivity of our Call Centre Team at Jiji. You will work closely with Management, the Sales department, HR department and the entire sales team especially in innovating new ways to achieve and exceed

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Responsibilities

  • Work with Telesales head to develop new innovative ways to meet and exceed set targets

  • Conduct market research for insights on competition in order to recommend new strategies

  • Work with the head of telesales to develop a robust sales and customer experience processes and strategies that will improve sales

  • Work with the acquisition team and identify new opportunities that can be explored

  • Work with the support team to create quick, fast and satisfactory customer experience and first call resolution.

  • Generate weekly and monthly reports on outcome of task handled and team supervision.

  • Coaching, training and motivating the sales teams in order to ensure the team meets the sales targets

  • Work with HR & Telesales head in terms of sales training and development, as well as performance improvement plans

  • Conduct studies, research and have a good understanding of the market dynamics in the online, ecommerce and classifieds sector and present opportunities to management

  • Support the telesales head to ensure that all team targets are met

  • Selling the Jiji services to clients and surpassing daily call targets

  • Every other task assigned.


Profile

  • Passionate about sales, customer service and projects

  • Experience in the online, ecommerce and classifieds sector or related experience.

  • Proven and valid experience in managing projects and managing people

  • Excellent verbal and written communication skills

  • Ability to prioritize, handle multiple tasks, detail oriented, collaborator and Team Player

  • Aptitude in problem solving and ability to use excel professionally and CRM

  • A fast learner and someone who is not afraid to meet new challenges everyday

  • Someone who doesn't hesitate to learn everyday and who will be learning a lot and using information to create new projects on your own

  • Self managed and autonomous. Ability to work without supervision


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