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Job Summary

A phone sales representative works in a call center or in a small office. She is expected to sit at a work station operating a telephone and computer.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

  • Applicants will be responsible for identifying prospects via phone and internet, calling prospective customers, influencing customers to buy services, completing contracts, answering inquiries, documenting transactions, and contributing to a team effort. The ideal candidate will be results-driven, persuasive, and persistent.  Candidates should also have time management, data entry skills, telephone skills, prospecting skills, professionalism, and a high energy level.
  • Generating and qualifying leads through cold calling
  • Managing leads by tracking and following up on them
  • Conducting sales presentations and product demos via the phone and internet
  • Closing sales and meeting monthly goals in accordance with organization plan.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Working with other telemarketing representatives to cross generate leads
  • The ideal candidate must be or have the following:
  • Problem solving-able to quickly identify and resolve problems in a timely manner and gather and analyze information skillfully.
  • Strong Oral communication-you must speak clearly and persuasively in positive or negative situations.
  • Quality management-you must look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
  • Judgment-you must display a willingness to make decisions, exhibit sound and accurate judgment and make timely decisions.
  • Planning/organizing-you MUST be able to prioritize and plan work activities, use time efficiently and develop realistic action plans
  • Must have knowledge of telemarketing or outbound customer service in a heavy call volume atmosphere
  • Must have customer service orientation and Excellent telephone skills
  • Excellent communication skills, both oral and written
  • Organizational and time management skills with particular attention to detail
  • Ability to multi-task and prioritize in a fast-paced and dynamic environment
  • Excellence computer literacy; prefer experience with MS Office-excel, word, etc.
  • Must Have a neutral Accent and be able to understand a variety of accents, American, British, etc 
  • Update customer files and databases.
  • Candidate must be residing in Benin City.

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