Telemarketer | Customer Service Representative.

Job Summary

Contact businesses and individuals by telephone in order to promote products and services, receive orders, gather information, verify details.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

      Responsibilities

  • Contact businesses and private individuals by telephone to promote  our products and services 
  • Solicit orders for goods and services over the telephone
  • Explain our services to potential customers
  • Deliver scripted sales pitch to the customer
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Provide pricing details
  • Handle customer questions
  • Obtain customer information including names and addresses
  • Record customer details including reaction to the product or service offered
  • Receive orders over the telephone
  • Input order details into the computer system
  • Record customer details and details of the transaction
  • Confirm orders placed with field sales representatives
  • Obtain contact details of potential customers from sources including telephone directories and purchased lists
  • Schedule appointments for sales staff to meet prospective customers
  • Conduct customer and marketing surveys
  • Answer telephone calls from potential customers who are responding to advertisements
  • Contact customers to follow up on initial interaction

Requirements and Skills

  • Knowledge of sales and marketing principles and strategies
    • Relevant work experience in sales, marketing, promotions or telemarketing
    • Knowledge of E-commerce industrial
    • Proficiency in relevant computer applications
    • Proficiency in relevant computer applications


Requirements and Skills:

  • Track record of over-achieving quota Strong phone contact handling skills and active listening
  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
  • Excellent organizational skills.
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
  • Proficient in Word, Excel, Outlook, and PowerPoint.
  • Comfortable using a computer for various tasks.
  • Knowledge of E-commerce industrial

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Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo