TeleCollection Officer

Anonymous Employer

Job Summary

A Tele Collector recovers overdue payments on accounts, tracks debtors down by phone or mail, assists them to make payments by negotiating repayment plans, and encouraging them to find alternative payment solutions.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Description:
  • Contacting & Interacting with Debtors via telephone:
  • Collecting payment on debts
  • Understanding reasons for late payment.
  • Ensuring the resolution of delinquent accounts
  • Tracking outstanding debts
  • Plan course of action to recover owed money.
  • Negotiating payoff deadlines and payment plans
  • Work closely with Team leads, Operations Manager, and Head of Operations to ensure synergy and all-time customer satisfaction while ensuring debts are being recovered and paid up.
  • Adherence to call script and call center policies.
  • Compile Reports
  • Very Proficient with Ms. Excel

Requirement:

  • Proven EXperience as a customer care service personnel /Telecollection Officer
  • Effective Communication Skills
  • Effective Negotiation Skills
  • Very Proficient with Ms. Excel

Remuneration: NGN 50,000

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