Responsibilities:

Manage all internet, networking, Wi-Fi, and technology systems throughout EDENHALL.
Maintain routers, switches, access points, printers, and security systems.
Ensure uninterrupted internet and network performance.
Coordinate with service providers and vendors when required.
Manage membership software, booking systems, payment systems, CRM platforms, and internal operational tools.
Monitor software subscriptions and licenses.
Ensure seamless integration between business systems.
Provide technical support to management and staff.
Resolve hardware, software, networking, and connectivity issues.
Train team members on technology platforms and best practices.
Implement cybersecurity best practices.
Manage backups and disaster recovery procedures.
Protect customer and company data.
Monitor system access and security protocols.
Support marketing and operations teams with digital tools.
Manage company devices, email systems, and cloud storage.
Assist in technology setup for events, meetings, workshops, and presentations.
Liaise with internet providers, software vendors, hardware suppliers, and external consultants.
Negotiate service agreements and oversee vendor performance.
Provide monthly reports on technology performance, security, upgrades, and recommendations.
Proactively identify opportunities to improve operational efficiency through technology.