TECHNICAL SUPPORT EXECUTIVE- HOTEL PMS SOLUTION

Job Summary

Executive, Technical Support Center

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Job Description for Executive, Technical Support Center

Ø  All of our work is remote and individual tickets, so the person needs to be self-sufficient

 

Ø  Excellent analytical skills and understanding of business process, and ability to work in a highly customized ERP/PMS environment

 

Ø  Implement projects with pre-defined tasks and guidelines and ensuring Project’s completion with successful sign-offs

 

Ø  Understanding a project’s need or status and amending or updating the project plans which compliments the client’s situation.

 

Ø  Training of end users on the respective products during project implementation and after-sales support.

 

Ø  Handling customer queries with respect to the application’s functionality and the organization’s policies

 

Ø  Accurately manage crisis escalation and transfer calls/tasks to other teams as appropriate

 

Ø  Respond to technical support issues at a moment’s notice and be on-call as needed. Constant monitoring of support queue to ensure customer satisfaction and taking the extra step to go above and beyond

 

Ø  Excellent verbal and written communication skills, bonus for multilingual skills.

 

Ø  Daily targets to be met on tasks/cases assigned by L2 team and cases to be either closed/ escalated to next level.

 

Ø  Maintaining key accounts support and coordination with Regional team

 

Ø  Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products.

 

Ø  Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer to it.

 

Ø  Improves quality service by recommending improved processes; identifying new product and service applications and functionalities.

 

Ø  Understanding of technical terminologies. Ability to ask open-ended questions and uncover information. Ability to work as part of a team. Well organized, meticulous attention to detail with ability to multi-task. Proficient attention to detail.

 

 

 

 

 

 

 

Required Skills

 

·         Excellent Verbal and Written Communication Skills

·         Good analytical skills

·         Bachelor’s Degree or Equivalent

·         Knowledge of IoT and Windows range of application

·         Customer relationship management

·         Multi-linguistic skills

·         Hospitality Domain knowledge preferred

·         Technical Support Experience

·         Knowledge in SQL preferred

 

Experience:

·         Experience in Hotel industry (Hotel IT, Front Office)

·         Experience in Technical Support Center

·         Experience in handling ERP solutions or Interfaces

 

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Lagos
| Full Time |
NGN Less than 75,000
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Anonymous Employer
Lagos
| Full Time |
NGN Less than 75,000
1mo
Lagos
| Full Time |
NGN Less than 75,000
1mo