Technical Support Engineer (Executive End User Support)

Responsibilities:

• Perform PC configuration and installation
• Identify, diagnose, and resolve problems for users of computer software applications and Operating Systems
• Troubleshoot computer hardware-related issues
• Support other units in the enforcement of the agreed incident, problem, and configuration management procedures
• Diagnose and resolve end-user network problems
• Support client network connections, local and mobile devices on-site and in remote locations
• Assist in implementing new network technologies, software, and equipment rollouts
• Maintain and support clean power provisions to systems – UPSs & Inverters
• IT assets/Hardware inventory administration
• Support and train end-users in a wide range of software applications as needed
• General hardware proactive maintenance in accordance with defined procedures and schedules
• Provide Executive software and hardware support to high-end clients both on-site and remotely
• Perform other duties as may be assigned by the Service support lead and IT Manager.

Requirements:

• Minimum academic qualification of a First degree in Computer Science, Computer Engineering, or other related fields
• 3 years of relevant work experience in a reputable organization
  
• ITIL Service Management certification, M365 Administrator Certifications, A+ Certification
• Oil & Gas industry dynamics knowledge
  
• IT products knowledge
• Systems Administration
• Computer hardware systems
• Basic IP telephony management
• Clear oral and written communication
• Excellent customer-focused service orientation
• Good relationship management
• Conversance with Cloud Platforms and ability to support Oracle Applications
• Networking experience and knowledge of cabling